Roads are set, routes are discovered — making the case for product and service routemapsLanguage evolves with industry practices and experiences. Let’s shift from fixed roadmaps to flexible routemaps.Oct 17Oct 17
Making the case for public roadmapsRunning an unconference session on how to make the case for opening up public sector service and product roadmapsSep 25, 2023Sep 25, 2023
Four ways of making Scotland’s free bus travel service better‘Government services must work for everyone who needs to use them’, including kids who want to ride the bus for free.Aug 24, 2023Aug 24, 2023
The next Scottish Government digital strategyAs a digital nation Scotland’s nae bad. But there’s more we can do. Here are some suggestions to consider for our next digital strategy.Apr 28, 20231Apr 28, 20231
A routemap for a platform for government services in CanadaThis was originally the READ ME card on the Government of Canada’s public ‘Platform for Government Services’ roadmap / routemap / delivery…Jan 31, 2022Jan 31, 2022
Notes on better digital directionsHere’s some rough notes of some things that we know we ought to be doing as directors of digital stuff in the…Jan 21, 2022Jan 21, 2022
It’s the end of week 4 at GOV.UK. A whole month in post!Starting to find my feet. Feeling orientated and that I might be starting to be making some useful contributions around the place. It’s…Feb 5, 2021Feb 5, 2021
Week 1 on GOV.UKThat was week one of being Deputy Director of GOV.UK Portfolio Delivery. Here I am barely keeping my head above water but in good spirits…Jan 15, 2021Jan 15, 2021
How service leaders can start digital delivery teamsThis is a draft of some guidance about setting up digital delivery teams in Canada, which I’d like to get feedback on.Aug 21, 2019Aug 21, 2019
Doing digital government in Canada is difficult and that’s the appealProviding simple, easy to use government services online in Canada is difficult.Jul 9, 2018Jul 9, 2018
